Refund policy

At Talhaaiz, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and how to request a refund.

✅ Eligibility for Refunds

You may request a refund if:

• The item is defective, damaged, or incorrect upon arrival.
• You changed your mind and the item is unused, in its original packaging, and returned within [7 or 14] days of delivery (choose one).

❌ Non-Refundable Items

We do not offer refunds on:

• Used or damaged items due to customer handling
• Items returned without original packaging
• Sale or clearance items marked as Final Sale
• Screen protectors, earphones, or charging cables that have been opened (for hygiene reasons)

🔄 Return Process

1. Contact Us at [aiztalha4@gmail.com] or via WhatsApp [03187011404] within the refund window.
2. Provide:
   • Order number
   • Reason for the refund
   • Clear photo(s) if the item is damaged or incorrect
3. We will respond within 1–2 business days with return instructions.

🚚 Return Shipping

• If the return is due to our error (defective, wrong item), we will cover the return shipping cost.
• If you simply changed your mind, you are responsible for return shipping.

We recommend using a trackable shipping service to ensure safe return delivery.

💳 Refund Processing

• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• If approved, the refund will be processed to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, unless the return is due to an error on our part.

🔁 Exchanges

If you prefer an exchange over a refund (e.g. different color or model), we’re happy to assist—just let us know in your return request.

📩 Questions?

We’re here to help!
📧 Email: [aiztalha4@gmail.com]
📞 WhatsApp: [+92 3187011404]
📱 Instagram DM: [@talhaaiz]